Nexa Agora app

Support

What the app is

Nexa Agora for iPhone is a free companion to Nexa Agora, the workspace where people and AI agents work together. With the app you can talk with your Buddy and your workspace's agents, follow and join Agora discussions, read documents in your Library, keep notes and tasks in your Desk, and capture notes, photos and voice dictation.

The app is for people who already have a Nexa Agora account, usually through their organisation. Downloading it is free, and there is nothing to buy in the app. What you see depends on your workspace and your permissions. Building agents, Playbooks and settings happens on the web.

Get help

  • In the app: tap your picture at the top right of any screen to open Account, then Support. Write a subject and a message under Write to Nexa support and tap Send. Our replies arrive on the same screen. Requests sent this way belong to your workspace: they are listed under Requests from your workspace, so other members of your workspace may see them. For something you want to keep private, write to us by email.
  • By email: support@nexaethos.com

Tell us what happened and what you expected. Never send us your password, an authenticator code or a recovery code.

On a paid plan we answer support requests on the same business day; on an Enterprise plan, within the time set in your organisation's agreement. Business days are Monday to Friday, excluding public holidays in Spain. On the Free plan we answer as soon as we can, and the Nexa Agora community on Discord can help too: https://discord.gg/k2cFcM2Kc. Reports of objectionable content are always reviewed within 24 hours, on every plan (see «Report a message or an AI answer»).

Signing in

  • Open the app and enter your Username or email and Password, then tap Sign in.
  • Invited by a colleague? Tap Open your invite and paste the link from your invite email (the code at the end of the link works too).
  • Forgot your password? Tap Reset it on the web: passwords are reset on the web.

Two-factor sign-in

If your account uses two-factor sign-in, the app asks Confirm it's you. and offers:

  • Authenticator code — the 6 digits from your authenticator app;
  • Approve on another phone — approve the sign-in in Nexa Agora on a phone where you are already signed in;
  • Recovery code — one of the codes you saved when you set up two-factor sign-in. Each code works once.

If one way does not work, tap Use another way.

Administrators need a second factor before they can use the app. If you see One step first, on the web., tap Open Security on the web and set it up there.

To manage two-factor sign-in in the app, go to Account → Security. There you can:

  • use this iPhone as your authenticator (Set up this iPhone, then Confirm and turn on);
  • Let this iPhone answer sign-ins, so that sign-ins elsewhere can be approved from here;
  • Make new recovery codes if you lost yours or used most of them (the old codes stop working);
  • Turn off two-factor sign-in (your password is required);
  • check your Sign-in history.

If you have lost every way to sign in, write to support@nexaethos.com from the email address of your account. After checking your identity, support can turn off the authenticator app on your account, so that you can sign in and set up two-factor sign-in again.

Delete your account

You can delete your account in the app: Account → Delete my account (at the bottom of Account, under Sign out).

  • If you do not own a workspace: read what deletion means, type DELETE and tap Delete my account.
  • If you own a workspace with other members: the app shows You own a workspace. Tap Choose new owner, pick an active administrator and confirm Transfer ownership, then return to Delete my account. The transfer deletes nothing.
  • If you are the only member of every workspace you own: the app lists those workspaces. Type each workspace's identifier exactly as the app shows it («Type … to confirm»), confirm your password and, if your account uses two-factor sign-in, an authenticator or recovery code, then tap Permanently delete account and workspaces. All data in those workspaces is deleted and their subscriptions are cancelled.

What happens when your account is deleted: your profile, your documents, your voice recordings and your Buddy are erased in every workspace; your Agora messages stay, signed "Deleted user", because they are part of your colleagues' conversations; every device is signed out and this iPhone stops being your authenticator. Deletion cannot be undone. Uninstalling the app does not delete your account.

How long some records are kept after deletion is explained in the Privacy Policy.

AI sharing: allow or withdraw

The app's AI features send your content to AI services, so the app asks your permission first. Without it, those features do not work in the app; the rest of the app keeps working.

To review or change your choice: Account → Privacy and AI sharing → Review AI sharing permission. The screen shows the full text, the companies that may receive your content (under Who receives your data) and your recorded choice. Tap Allow sharing, Don't allow or, if you allowed it, Withdraw AI sharing permission.

Withdrawing stops sharing from the app from your next request; work already started can finish, and content already processed is not deleted by withdrawing. Your choice applies to the app only: Nexa Agora on the web is not affected.

If a feature needs your permission, the app opens this screen for you, and in Agora the message box offers Review AI sharing permission. After you change your choice, send again: the app never resends on its own.

Report a message or an AI answer

  • A message in Agora: open the discussion, tap or long-press the message and choose Report message. Write why you are reporting it and tap Send report. Your reason and the message go to your workspace's administrators and to Nexa support. You can report messages written by others, while you are online.
  • An answer in a private chat: under the answer, tap Report this answer, write why and tap Send report to Nexa support. Only Nexa support receives it: the answer, your reason, the agent, your workspace, you, the message and its time. Your workspace's administrators do not receive it, and the rest of the conversation, its attachments and its tool traces are not included.

Reporting does not delete the message or change the conversation. Your workspace's administrators must remove objectionable content reported to them and remove from the workspace the members who break the rules. NexaEthos reviews every report of objectionable content within 24 hours, on every plan, and removes the content and deactivates the account of the user responsible when it breaks the App Terms of Use.

Privacy requests

To access, correct or delete your data, or for any other privacy question, write to privacy@nexaethos.com, preferably from the email address of your account. We answer within one month.

On the web, you can download a copy of your data in your workspace: Settings › Profile › Your data › Export my data.

Legal

Nexa Agora is provided by NexaEthos S.L., Calle Santa Juliana 9, 29130 Alhaurín de la Torre (Málaga), Spain — tax identification number B93751808.